Privacy Policy

1. Introduction

Welcome to Band Connect, a health platform designed to virtually recreate the in-clinic experience for patients at home. This Privacy Policy outlines our commitment to protecting the privacy of our users, both patients and physical therapists (PTs). By using our platform, you agree to the collection and use of your information in accordance with this policy.

2. Information We Collect

• Personal Information: This includes your name, email address, phone number, and other information that identifies you personally.
• Medical Information: Information related to your medical history, physical therapy sessions, progress reports, and other health-related information.
• Usage Data: Information about how you use our platform, including the time and frequency of your visits.

3. How We Use Your Information

• To Provide Our Service: Your information helps us tailor the virtual in-clinic experience to your specific needs.
• For Communication: We may use your contact details to send you updates, alerts, and promotional offers.
• For Research & Development: To improve our platform’s offerings and provide better experiences for users.

4. Sharing Your Information

We may share your information with:

• Health Professionals: Including your PTs, to ensure the effectiveness of your therapy.
• Third-party Service Providers: To facilitate our platform’s functions, such as hosting or customer support.
• Legal & Regulatory Authorities: If required by law.

5. Security

We prioritize your data’s security. While no platform can guarantee absolute security, we take stringent measures, including encryption and secure servers, to protect your information.

6. Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct any inaccuracies in your personal data.
• Deletion: Request the removal of your personal data from our platform.

7. Data Retention

Band Connect retains personal information, medical information, usage data, and related records only for as long as necessary to provide our services, support clinical care, comply with legal and regulatory obligations, resolve disputes, enforce agreements, and maintain the security and integrity of our platform.

Because Band Connect supports healthcare-related services, certain information may be retained for longer periods as required or permitted by applicable laws, regulations, contractual obligations, or healthcare provider recordkeeping requirements. This may include information related to patient therapy programs, treatment progress, device usage, communications, billing support, audit logs, and platform activity.

When information is no longer needed for the purposes described in this Privacy Policy, we will take reasonable steps to securely delete, de-identify, or anonymize the information, unless continued retention is required or permitted by law. De-identified or aggregated information may be retained and used for research, analytics, product development, quality improvement, and other lawful business purposes, provided it does not reasonably identify an individual.

8. Third-party Links

Our platform may contain links to external sites. We are not responsible for the privacy practices of these sites.

9. Changes to This Policy

We may update our Privacy Policy from time to time. We recommend reviewing this page periodically for any changes.

10. Contact Us

For any questions or concerns about this Privacy Policy, please contact us at info@bandconnect.net.